All orders are packed within 48 AT MOST. Usually we are able to pack orders and get them shipped on the same day if the order is made before 5pm!
We want to make sure we get you looking and feeling your best but if you have to send any pieces back, we will gladly accept them! All items that are being returned need to be in the condition they were sent in and be scent, tear, and stain free. Tags must still be on every article that is being returned. All items must be returned within 14 days of the original purchase. Please include your order slip or receipt that you receive with your items. The customer is responsible for tracking the order upon return and paying for shipping fees.
-A refund will be issued according to the form of payment at the time of purchase. Therefore, if you paid with a credit card, the refund will be issued to the card on file. It CANNOT be transferred to another card at this moment. If you paid with cash, the refund will be issued in cash.
-Shipping is not included in the refund you receive upon returning an order. Shipping fees are nonrefundable. Only the amount that the item was is credited!
-Please make sure you put in the correct address when placing an order. The address is automatically printed by our system and we do not have any control over what address is on the shipping labels! It automatically is entered the way it was typed in. Once the package is sent out, we are no longer responsible for the package or the address it gets sent to! If you think you entered the wrong address, please email us ASAP or in 5 hours from the time is placed so we can try to change it before the order is shipped out!
-All items are inspected before they leave our store but if you receive a damaged item, please contact us via email within 24 hours of receiving the item. Please provide your name and attach a photo and description of what is wrong with the item.
-If any items are returned and looked worn, damaged, or frayed, we reserve the right to decline the items and they will be returned to the customer. A refund of any sort will NOT be issued. This also includes shoes. If they appear worn, dirty, or damaged in any way, they will not be eligible for return.
-We work as quickly and effectively as we can to take care of returns. Please allow us up to two weeks to sort and process the items.
-Our email is: firstname.lastname@example.org
-Our address is:
PO BOX 152942